Manager Patient Access/service Call Center - Bidmc Orthopedics

BILH (Beth Israel Lahey Health)

Boston, MA, USA
Base: $93,600.00 usd - $117,000.00 usd; bonus/equi...
Call center management experience
Strong customer service skills
Data analysis capabilities
The role emphasizes providing the highest quality of service to patients and providers

Job Summary

  • The role emphasizes providing the highest quality of service to patients and providers.
  • This position involves staff management and the development of productivity metrics.
  • You will collaborate with clinical and operational leaders to drive efficiency and support organizational goals.

Matching Summary

The role emphasizes providing the highest quality of service to patients and providers.

Salary

Base: $93,600.00 USD - $117,000.00 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Call center management experience
  • Strong customer service skills
  • Data analysis capabilities

Nice-to-have

  • Leadership development focus
  • Process improvement mindset
  • Collaborative team environment

Key Requirements

  • 5-8 years related work experience
  • 1-3 years supervisory experience
  • High School diploma or GED required

Work Rights

Not specified

Tailored Resume

Cover Letter