PHINIA is seeking a Digital and Customer Experience Architect to lead the strategy for digital experiences across customer and supplier platforms. The role emphasizes defining customer journeys, enhancing user experience, and integrating systems to improve customer satisfaction
Job Summary
Shape and execute the digital experience strategy across customer portals, supplier/dealer platforms, and omnichannel engagement.
Define the architecture, standards, and roadmap for PHINIA’s customer-facing digital platforms, including B2B portals, B2C portals, dealer/supplier platforms, service portals, and self-service experiences.
Partner with IT, Sales, Service, Marketing, and Operations to architect solutions that increase engagement, reduce friction, and improve CX KPIs.
Matching Summary
Match Score: 85
PHINIA is seeking a Digital and Customer Experience Architect to lead the strategy for digital experiences across customer and supplier platforms. The role emphasizes defining customer journeys, enhancing user experience, and integrating systems to improve customer satisfaction.