Head Of Experience Design

Manulife

Hong Kong, Hong Kong
Hybrid
Customer journey development
Human-centered design (hcd)
Visualising customer needs
The Experience Design team is responsible for improving the end-to-end customer experience and distributor experience by identifying, prioritizing, and guiding the implementation of customer experience solutions

Job Summary

  • The Experience Design team is responsible for improving the end-to-end customer experience and distributor experience by identifying, prioritizing, and guiding the implementation of customer experience solutions.
  • The position is accountable to lead the team visualizing the needs, expectations of customer and objective and impact of business to improve end of end customer journey.
  • We’ll empower you to learn and grow the career you want, recognize and support you in a flexible environment where well-being and inclusion are more than just words.

Matching Summary

The Experience Design team is responsible for improving the end-to-end customer experience and distributor experience by identifying, prioritizing, and guiding the implementation of customer experience solutions.

Skills & Requirements

Must-have

  • customer journey development
  • human-centered design (HCD)
  • visualising customer needs
  • cross-functional stakeholder engagement
  • design system consistency
  • HCD methodology championing

Nice-to-have

  • change agent
  • building relationships
  • influencing stakeholders
  • holistic approach
  • curiosity and passion
  • high level of empathy
  • comfortable with ambiguity

Key Requirements

  • Bachelor's or Master's degree
  • 12+ years strategic experience design
  • 5+ years leading design projects
  • Recognized HCD certification
  • Ability to influence decisions
  • Strong program management skills
  • Experience leading agile teams

Work Rights

Not specified

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