Sme - Telephony & Reporting

JLL

Taguig, Philippines
Not specified; not specified; benefits include hea...
**
Advanced ms office suite proficiency
Strong excel pivot tables and charts skills
English verbal and written communication
** JLL is seeking a Subject Matter Expert (SME) for Telephony & Reporting based in Taguig, Philippines, responsible for managing telephony systems and providing technical support. The role requires expertise in telephony infrastructure, data analysis, and reporting tools, with a strong emphasis on communication skills and critical thinking. **

Job Summary

  • The role involves managing comprehensive contact center services for over 100 global clients specializing in facility management.
  • Responsibilities include installing and maintaining telephony systems like PBX, VoIP, and SIP trunks while providing technical support.
  • JLL is committed to hiring talented people and empowering them with resources to enhance their health, financial, and personal well-being.

Matching Summary

Match Score: 75

** JLL is seeking a Subject Matter Expert (SME) for Telephony & Reporting based in Taguig, Philippines, responsible for managing telephony systems and providing technical support. The role requires expertise in telephony infrastructure, data analysis, and reporting tools, with a strong emphasis on communication skills and critical thinking. **

Salary

Not specified; Not specified; Benefits include health, financial, and personal well-being programs

Skills & Requirements

Must-have

  • Advanced MS Office Suite proficiency
  • Strong Excel pivot tables and charts skills
  • English verbal and written communication
  • Willingness to work shifting schedules
  • Telephony system structure knowledge

Nice-to-have

  • SQL and reporting platform knowledge
  • Genesys system experience
  • Global region service support experience
  • Critical thinking for business problems
  • Bachelor's degree preferred

Key Requirements

  • Excellent English communication skills
  • Strong administrative organization skills
  • Willingness to work rotating shifts
  • Bachelor's degree preferred
  • Knowledge of SQL and reporting tools

Work Rights

Not specified

Tailored Resume

Cover Letter