Reservation Supervisor

Sofitel Brisbane Central

Lagoi, Indonesia
**
Supervision to reservations staff
Ensure department standards and policies
Monitor day-to-day operations
** The Sofitel Brisbane Central is seeking a Reservation Supervisor for their new Mövenpick Resort & Spa in Bintan, Indonesia. This role involves overseeing reservation staff, ensuring adherence to departmental standards, and enhancing customer service through effective team leadership and operational management. **

Job Summary

  • Provide supervision to Reservations Staff and ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals.
  • Monitor day-to-day operations to ensure call volumes are managed efficiently, administrative duties are completed, and productivity is maximized.
  • Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing.

Matching Summary

Match Score: 75

** The Sofitel Brisbane Central is seeking a Reservation Supervisor for their new Mövenpick Resort & Spa in Bintan, Indonesia. This role involves overseeing reservation staff, ensuring adherence to departmental standards, and enhancing customer service through effective team leadership and operational management. **

Skills & Requirements

Must-have

  • supervision to Reservations Staff
  • ensure department standards and policies
  • monitor day-to-day operations
  • respond to enquiries by telephone, fax and email
  • maintain complete knowledge of hotel services

Nice-to-have

  • Swiss-inspired hospitality
  • rich culinary legacy
  • beach getaway destination
  • wellness and recreation village

Key Requirements

  • 2-3 years of experience in reservation or hospitality
  • Proficiency with reservation management systems
  • Proficiency with hotel property management software
  • High school diploma or equivalent
  • Fluency in English

Work Rights

Not specified

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