The Reservations Agent position at Sofitel Brisbane Central requires handling bookings and inquiries while providing excellent customer service in a fast-paced environment. Ideal candidates should have relevant experience in hospitality, strong communication skills, and familiarity with hotel management systems
Job Summary
The role involves handling telephone and email enquiries while accepting reservations and inputting booking details accurately into the Opera PMS.
Candidates must ensure all reservation details, guest information, and payment guarantees are recorded correctly to support personalized guest service.
The position requires upselling rooms and promoting hotel services to maximize occupancy and revenue while maintaining confidentiality of guest information.
Matching Summary
Match Score: 85
The Reservations Agent position at Sofitel Brisbane Central requires handling bookings and inquiries while providing excellent customer service in a fast-paced environment. Ideal candidates should have relevant experience in hospitality, strong communication skills, and familiarity with hotel management systems.
Skills & Requirements
Must-have
Handle telephone and email enquiries
Input booking details accurately into Opera PMS
Respond to reservation enquiries promptly
Maintain accurate guest histories and records
Upsell rooms and promote hotel services
Nice-to-have
Previous experience in hospitality industry
Strong communication and interpersonal skills
Ability to work efficiently in fast-paced environment
Professional appearance and positive attitude
Willingness to work shifts and weekends
Key Requirements
Minimum Diploma in Hospitality, Tourism, or Business Administration
Familiarity with hotel PMS systems (Opera preferred)
Microsoft Office proficiency
Previous experience in reservations or front office is an advantage