This role is responsible for the accurate end-to-end resolution of post-sale customer requests, warranty products, and disputes to ensure customer satisfaction
Job Summary
This role is responsible for the accurate end-to-end resolution of post-sale customer requests, warranty products, and disputes to ensure customer satisfaction.
The incumbent will manage, develop, and coach the Customer Operations team while overseeing authorized service partners to ensure adherence to ABB policies.
Candidates must have extensive experience in handling customer complaints and delivering effective resolution strategies within the Low Voltage Switchgear industry.
Matching Summary
This role is responsible for the accurate end-to-end resolution of post-sale customer requests, warranty products, and disputes to ensure customer satisfaction.
Skills & Requirements
Must-have
12-15 years post-sales service experience
Low Voltage Switchgear industry background
Customer complaint and dispute resolution
Service partner network management
End-to-end issue resolution strategies
Nice-to-have
Continuous improvement focus
Cross-functional stakeholder coordination
Operational excellence mindset
HSE adherence and safety standards
Team coaching and development skills
Key Requirements
BE / B.Tech / Diploma in Electrical Engineering
12–15 years demonstrated experience in post-sales service operations
Experience with Low Voltage (LV) components selection and application
Proven track record in managing service partner networks