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The Agent & Client Services Representative position at Universal is an entry-level customer service role that focuses on providing exceptional support to clients and agency forces. Candidates will receive comprehensive training and development, ensuring they are well-equipped to handle various customer inquiries and processes.
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Job Summary
The Agent & Client Services Representative is an entry-level customer service role that provides comprehensive training and development opportunities.
In this role, the Agent & Client Services Representative will serve as the primary point of contact for the agency force and clients, providing exceptional customer service via inbound telephone calls.
Benefit Highlights Industry leading medical, dental and vision insurance plan; 401(k) Retirement Plan with a company match of 100% on up to 5% of compensation (match is fully-vested immediately); Generous PTO policy.
Matching Summary
Match Score: 75
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The Agent & Client Services Representative position at Universal is an entry-level customer service role that focuses on providing exceptional support to clients and agency forces. Candidates will receive comprehensive training and development, ensuring they are well-equipped to handle various customer inquiries and processes.
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Skills & Requirements
Must-have
handle high call volume
answer questions about products
process basic underwriting requests
resolve customer grievances
respond to written correspondence
manage time effectively
Nice-to-have
adjust easily to changing circumstances
rigorous attention to detail
reliable and consistent attendance
adaptability in high-stress environment
accomplish daily goals
manage multiple tasks simultaneously
Key Requirements
pass a background check
Florida Customer Service Representative (4-40) License
Florida Personal Lines Insurance Agent License (20-44)
Florida General Lines Insurance Agent License (2-20)