Customer Onboarding Manager

Practicebetter

Canada
Base: $70,000 – $85,000 py cad; bonus/equity: not ...
Remote
1:1 customer onboarding
Customer success
Saas or plg environment
This role is responsible for delivering personalized, high-impact onboarding experiences that help new customers reach early value quickly and confidently

Job Summary

  • This role is responsible for delivering personalized, high-impact onboarding experiences that help new customers reach early value quickly and confidently.
  • You will own end-to-end 1:1 onboarding for new customers, guiding them through setup, configuration, and early workflows tailored to their goals.
  • We offer a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage from day 1, as well as RRSP matching, generous paid parental leave, and annual learning stipends.

Matching Summary

This role is responsible for delivering personalized, high-impact onboarding experiences that help new customers reach early value quickly and confidently.

Salary

Base: $70,000 – $85,000 per year CAD; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package including health, dental, vision, RRSP matching, paid parental leave, learning stipends

Skills & Requirements

Must-have

  • 1:1 customer onboarding
  • customer success
  • SaaS or PLG environment
  • facilitation and communication skills
  • customer-centric mindset
  • organized and detail-oriented

Nice-to-have

  • health and wellness industry experience
  • knowledge of Practice Better software
  • knowledge of That Clean Life software

Key Requirements

  • 3-5 years of experience in Customer Support, Customer Onboarding, Customer Success, Implementation
  • Canadian-based candidates only
  • Legally authorized to work in Canada

Work Rights

Legally authorized to work in Canada

Tailored Resume

Cover Letter