Service Assurance Associate

CoStar Group

Generous compensation; performance-based incentive...
Onsite
Bachelor's degree from accredited university
Minimum 1 year customer interaction experience
High call volume execution with data accuracy
The Service Assurance Associate is responsible for measuring activity and assessing the quality of service delivered by any representative from CoStar Group

Job Summary

  • The Service Assurance Associate is responsible for measuring activity and assessing the quality of service delivered by any representative from CoStar Group.
  • This position requires completing approximately 200+ outbound calls per day within seven business days of a meeting or phone interaction to capture customer feedback.
  • CoStar Group offers generous compensation, performance-based incentives, comprehensive healthcare coverage, and tuition reimbursement as part of their benefits package.

Matching Summary

The Service Assurance Associate is responsible for measuring activity and assessing the quality of service delivered by any representative from CoStar Group.

Salary

Generous compensation; Performance-based incentives; Comprehensive healthcare and 401(K) matching

Skills & Requirements

Must-have

  • Bachelor's degree from accredited university
  • Minimum 1 year customer interaction experience
  • High call volume execution with data accuracy
  • Proficiency in MS Office Excel PowerPoint Word Outlook
  • Ability to perform to metrics and key performance indicators

Nice-to-have

  • Enterprise knowledge and experience strongly preferred
  • High level of proficiency with CoStar Products
  • Ability to plan and prioritize workload in fast-paced environment
  • Confident personality for effective stakeholder communication
  • Experience building rapport over telephone and overcoming objections

Key Requirements

  • Bachelor's Degree required
  • Minimum 1 year customer interaction experience
  • Minimum 1 year high call volume experience
  • Eligible to work full-time in the United States
  • No visa sponsorship provided

Work Rights

Must be eligible to work full-time in the United States

Tailored Resume

Cover Letter