Customer Success, Senior Manager (m/f/d) Emea

Onapsis

Netherlands, Netherlands
**
Lead csms and renewal reps
Manage global accounts
Drive regional growth
** Onapsis is seeking a Senior Manager for Customer Success in EMEA, responsible for leading a team of Customer Success Managers and managing key high-value accounts. The ideal candidate will possess a strong background in cybersecurity and enterprise account management, along with proven leadership skills. **

Job Summary

  • Lead a team of CSMs and Renewal Reps, owning the full talent lifecycle from hiring to career pathing.
  • Personally manage 4-6 high-value flagship accounts, piloting new strategies and demonstrating 'Board-level' business reviews.
  • Act as the primary regional 'Voice of the Customer' for Product and Sales, synthesizing field insights into actionable product requirements.

Matching Summary

Match Score: 75

** Onapsis is seeking a Senior Manager for Customer Success in EMEA, responsible for leading a team of Customer Success Managers and managing key high-value accounts. The ideal candidate will possess a strong background in cybersecurity and enterprise account management, along with proven leadership skills. **

Skills & Requirements

Must-have

  • Lead CSMs and Renewal Reps
  • Manage global accounts
  • Drive regional growth
  • Customer journey architect
  • Cybersecurity and SAP expertise
  • Board-level relationship management

Nice-to-have

  • Extreme Ownership mindset
  • Pressure-test deal strategies
  • Bridge technical and business value

Key Requirements

  • 6+ Years in Customer Success/Account Management
  • 2+ Years of People Leadership (5+ ICs)
  • Experience in Cybersecurity, ERP, or Infrastructure software
  • Manage $5M+ aggregate ARR
  • Proficiency in German highly desirable

Work Rights

Not specified

Tailored Resume

Cover Letter