Problem And Itsm Knowledge Specialist

Airbus Aerostructures S.R.L.

Brasov, Romania
Base: competitive salary; bonus/equity: multiple b...
Hybrid
Itil problem management
Servicenow knowledge management
Root cause analysis moderation
The role focuses on sustainable bug fixing and increasing self-service rates through problem and knowledge management

Job Summary

  • The role focuses on sustainable bug fixing and increasing self-service rates through problem and knowledge management.
  • Employees benefit from a competitive salary, multiple bonuses, a private medical plan, wellness access, hybrid work policy, and transportation support in Brașov.
  • Airbus is committed to workforce diversity, equal opportunities, and flexible working arrangements to foster innovation.

Matching Summary

The role focuses on sustainable bug fixing and increasing self-service rates through problem and knowledge management.

Salary

Base: Competitive salary; Bonus/Equity: Multiple bonuses for performance, attendance, and holidays; Benefits: Private medical plan and wellness access

Skills & Requirements

Must-have

  • ITIL Problem Management
  • ServiceNow Knowledge Management
  • Root Cause Analysis moderation
  • Self-service solution identification
  • Hybrid work policy

Nice-to-have

  • Editorial skills for technical documentation
  • Sustainability focus
  • Automated service request design support
  • Flexible working arrangements
  • Innovative project involvement

Key Requirements

  • Certified in ITIL Problem Management
  • Experience with ServiceNow Knowledge Management modules
  • Professional experience level

Work Rights

Not specified

Tailored Resume

Cover Letter