Customer Support Analyst - Compensation

Mosheonline

Warsaw, Poland
Base: zł148,800 pln - zł223,200 pln; bonus/equity:...
Fully remote
Saas software support
Customer support for enterprise software
Compensation case management
The Customer Support Team is passionate about customer service, innovation and excellence, providing 24x7 coverage with a regional shift pattern

Job Summary

  • The Customer Support Team is passionate about customer service, innovation and excellence, providing 24x7 coverage with a regional shift pattern.
  • The role involves handling compensation cases, solving complex problems, collaborating with multiple teams, and maintaining knowledge of new functionality and compliance changes.
  • Workday offers flexible work schedules, promotes work-life balance, and champions equal opportunities for all employees.

Matching Summary

The Customer Support Team is passionate about customer service, innovation and excellence, providing 24x7 coverage with a regional shift pattern.

Salary

Base: zł148,800 PLN - zł223,200 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • SaaS software support
  • Customer support for enterprise software
  • Compensation case management
  • Cross-team collaboration
  • 24x7 regional shift coverage

Nice-to-have

  • Creative approach to problem solving
  • Work-life balance and wellbeing
  • Empathy and integrity culture
  • Flexible work schedules
  • Knowledge Centered Service contribution

Key Requirements

  • 3+ years SaaS software support experience
  • 5+ years senior SaaS support experience
  • Experience with HRIS background
  • Ability to support or implement Compensation solutions
  • Experience managing case queues and prioritizing issues

Work Rights

Not specified

Tailored Resume

Cover Letter