Post Purchase Experience (ppx) Manager – 6 Month Cover

Sammshcg

3d onsite
E-commerce customer care management
Cross-functional collaboration
Vendor relationship management
This role offers strong job satisfaction by enabling you to deliver meaningful improvements to the experiences our customers have with Samsung

Job Summary

  • This role offers strong job satisfaction by enabling you to deliver meaningful improvements to the experiences our customers have with Samsung.
  • We are a dynamic team that prides itself on finding innovative ways to improve Customer Experience in a fast-paced and often challenging environment.
  • Benefits of working at Samsung include hybrid working, car allowance, pension contribution, volunteering days, and access to product discounts.

Matching Summary

This role offers strong job satisfaction by enabling you to deliver meaningful improvements to the experiences our customers have with Samsung.

Skills & Requirements

Must-have

  • e-commerce customer care management
  • cross-functional collaboration
  • vendor relationship management
  • performance tracking and reporting
  • data protection compliance
  • project management skills
  • contact centre environment experience

Nice-to-have

  • knowledge of Hybris and Salesforce
  • experience with Amazon Connect services
  • digital service exposure
  • inter-cultural working background
  • strong MS Office skills
  • analytical and presentation skills

Key Requirements

  • managerial role in eCommerce platform projects
  • experience in contact centre environment
  • BA degree or equivalent practical experience
  • ability to manage multiple projects and deadlines

Work Rights

Not specified

Tailored Resume

Cover Letter