This role involves configuring and maintaining ServiceNow ITSM modules including Incident, Problem, Change, and Request management
Job Summary
This role involves configuring and maintaining ServiceNow ITSM modules including Incident, Problem, Change, and Request management.
The position requires developing scripted solutions using Business Rules, Client Scripts, and Flow Designer while ensuring platform security through ACLs.
Candidates will support CMDB governance, manage infrastructure visibility, and implement integrations with enterprise systems using REST/SOAP APIs.
Matching Summary
Match Score: 85
This role involves configuring and maintaining ServiceNow ITSM modules including Incident, Problem, Change, and Request management.
Skills & Requirements
Must-have
ServiceNow ITSM module configuration
JavaScript and Glide API scripting
CMDB data management and governance
REST/SOAP API integration development
Service Portal and UI Builder customization
Nice-to-have
Gen AI Now Assist experience
Automated Test Framework (ATF) usage
Public sector or government IT background
ITIL v3/v4 framework knowledge
Virtual Agent configuration skills
Key Requirements
Degree in Computer Science or related field
3-5 years of ServiceNow development experience
ServiceNow Certified System Administrator (CSA) mandatory
Intermediate proficiency in JavaScript and Glide API