Senior Associate Customer Success Manager - Paradox

Hyundaiofwesleychapel

Fully remote
Customer success management
Technical support expertise
Client relationship building
This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products

Job Summary

  • This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
  • Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform using AI to streamline recruiting tasks.
  • Workday offers a flexible work approach combining in-person and remote work, enabling teams to deepen connections while maintaining productivity.

Matching Summary

This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.

Skills & Requirements

Must-have

  • Customer success management
  • Technical support expertise
  • Client relationship building
  • SaaS product knowledge
  • Troubleshooting technical challenges

Nice-to-have

  • Strong written and verbal communication
  • Critical thinking and problem solving
  • Flexible work environment
  • Collaborative team culture
  • Customer satisfaction analysis

Key Requirements

  • 3+ years client-facing experience
  • Experience in SaaS organizations
  • Customer satisfaction management experience
  • Excellent technology aptitude
  • Strong communication skills

Work Rights

Not specified

Tailored Resume

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