Account Advisor I - Care Member

Lablue

Louisiana, US
Not specified
1 year customer service experience
Medical office experience required
Verbal communication on telephone 95% of time
Lablue is seeking an Account Advisor I to resolve benefit and claims inquiries from members and providers in a call center environment. The ideal candidate will have prior customer service or medical office experience, strong communication skills, and the ability to handle multiple tasks in a fast-paced setting

Job Summary

  • The role resolves benefit and claims inquiries from members and providers while maintaining a positive company image through direct contact.
  • Employees must be able to verbally communicate on the telephone approximately 95% of the time in a Customer Care Center environment.
  • Blue Cross encourages a smoke and tobacco-free work environment to optimize personal health and well-being for all employees.

Matching Summary

Match Score: 85

Lablue is seeking an Account Advisor I to resolve benefit and claims inquiries from members and providers in a call center environment. The ideal candidate will have prior customer service or medical office experience, strong communication skills, and the ability to handle multiple tasks in a fast-paced setting.

Skills & Requirements

Must-have

  • 1 year customer service experience
  • Medical office experience required
  • Verbal communication on telephone 95% of time
  • Microsoft Office skills including Word Excel Outlook
  • Critical thinking and problem solving skills

Nice-to-have

  • Familiarity with medical insurance terminology
  • Previous call center experience preferred
  • Conflict resolution skills under pressure
  • Ability to multi-task independently
  • First Call Resolution focus

Key Requirements

  • High School Diploma or equivalent
  • Completion of Medical Assistant Coding & Insurance Pathway from BRCC
  • Certificate in medical office assistant or medical coding
  • Background check and drug screening required
  • Felony conviction involving dishonesty prohibited without consent

Work Rights

Not specified

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