Ability to work flexible shifts in fast-paced environment
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements
Job Summary
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Essential functions include ensuring service delivered meets contractual Key Performance Indicators (KPIs) and clarifying customer requirements to provide resolution.
Candidates must be able to rotate shifts as needed and demonstrate patience while maintaining a pleasant and professional tone.
Matching Summary
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Skills & Requirements
Must-have
High school diploma with 3-6 months experience
Strong computer navigation and PC knowledge
Ability to work flexible shifts in fast-paced environment