This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center
Job Summary
This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center.
Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.
Matching Summary
This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center.
Skills & Requirements
Must-have
Inbound contact center
Accuracy and logic required
Toggling between systems
Seamless service delivery
Bilingual Spanish assessment
Nice-to-have
Deepen client relationships
Digital solutions focus
Teamwork and collaboration
Adaptability to change
Key Requirements
Fluent in Spanish and English
High School Diploma / GED / Secondary School or equivalent