The Customer Service Representative serves as a more experienced and knowledgeable point of contact for customers compared to entry-level CSRs, focusing on advanced issue resolution, mentorship, and process improvement
Job Summary
The Customer Service Representative serves as a more experienced and knowledgeable point of contact for customers compared to entry-level CSRs, focusing on advanced issue resolution, mentorship, and process improvement.
Key responsibilities include supporting the sales team, handling escalated issues, developing strong customer relationships, and identifying opportunities to optimize customer accounts.
Solenis offers a benefit platform, life insurance, private medical care, holiday allowance, bonuses, and extra vacation days, along with opportunities for professional growth in a global organization.
Matching Summary
The Customer Service Representative serves as a more experienced and knowledgeable point of contact for customers compared to entry-level CSRs, focusing on advanced issue resolution, mentorship, and process improvement.
Skills & Requirements
Must-have
Fluent in French and English
Advanced issue resolution
Customer relationship management
Process improvement identification
Nice-to-have
Mentorship and training
Proactive customer needs anticipation
Upselling opportunities identification
Dynamic international team
Key Requirements
Minimum 1 year customer service experience
Experienced handling conflict situations
Intermediate computer skills
Proficiency in MS Word, Excel, Internet applications, and ERP systems