Specialist, Servicenow Platform Operations - Operational Data Management

Merck & Co., Inc.

Hyderabad, India
Hybrid
Servicenow production operational support
Tier 2 and tier 3 issue resolution
Service catalog item creation and updates
Join a global healthcare biopharma company with a 130-year legacy to drive innovation in digital technology and data-backed approaches

Job Summary

  • Join a global healthcare biopharma company with a 130-year legacy to drive innovation in digital technology and data-backed approaches.
  • Provide critical tier 2 and tier 3 operational support for ServiceNow applications deployed for Merck while coordinating problem investigations.
  • Collaborate with engineering teams on release support, environment management, and testing to ensure system stability and reliability.

Matching Summary

Join a global healthcare biopharma company with a 130-year legacy to drive innovation in digital technology and data-backed approaches.

Skills & Requirements

Must-have

  • ServiceNow production operational support
  • Tier 2 and Tier 3 issue resolution
  • Service Catalog item creation and updates
  • Update set migration and environment management
  • SDLC documentation maintenance

Nice-to-have

  • Agile development methodology understanding
  • Cross-functional collaboration skills
  • Latest ServiceNow features knowledge

Key Requirements

  • Bachelor's degree in Computer Science or IT
  • 3+ years ServiceNow support experience
  • ServiceNow Certified System Admin (CSA) certification
  • In-depth knowledge of ITIL processes
  • CMDB, Discovery, OT, or ITAM expertise preferred

Work Rights

Not specified

Tailored Resume

Cover Letter