Director Of Customer Experience & Order-to-cash

Amgen UK

India
18+ years industrial experience
4 years managerial experience
Sap and celonis process intelligence
This role leads multiple Customer Service, Customer Experience, and Digital Support teams to deliver best-in-class service for Amgen India

Job Summary

  • This role leads multiple Customer Service, Customer Experience, and Digital Support teams to deliver best-in-class service for Amgen India.
  • The incumbent must align India operations with global order-to-cash standards while ensuring compliance with GMP, GCP, and GDP regulations.
  • Success requires leveraging advanced technologies like SAP, Celonis, and UI Path to drive analytics and optimize customer journey friction points.

Matching Summary

This role leads multiple Customer Service, Customer Experience, and Digital Support teams to deliver best-in-class service for Amgen India.

Skills & Requirements

Must-have

  • 18+ years industrial experience
  • 4 years managerial experience
  • SAP and Celonis process intelligence
  • Salesforce Service Cloud expertise
  • GMP GCP GDP compliance knowledge
  • Clinical trial supply chain management
  • Digital enablement strategy

Nice-to-have

  • Customer first data driven approach
  • Empathetic leadership style
  • Cross-regional collaboration skills
  • Lean Six Sigma methodology
  • Innovative problem solving mindset
  • Global stakeholder networking
  • Perfection through iteration culture

Key Requirements

  • Doctorate or Master's degree required
  • Minimum 18 years of industrial experience
  • At least 4 years of direct people management
  • Experience in pharmaceutical clinical supply operations
  • Proficiency in OTC process optimization tools

Work Rights

Not specified

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