客户服务代表

INGRAM MICRO

Not specified
Seasoned individual contributor experience
Data entry proficiency
Internal database usage
Ingram Micro is seeking a Customer Service Representative who will handle initial customer inquiries related to products and services, providing support and directing calls as necessary. The ideal candidate should have significant experience in customer service, with a focus on problem-solving and independent work

Job Summary

  • The role involves taking initial customer calls to answer questions regarding company products and services.
  • Employees are expected to determine caller eligibility for technical support and refer them to appropriate resources.
  • The position requires documenting customer concerns and forwarding complaint trends to relevant departments.

Matching Summary

Match Score: 75

Ingram Micro is seeking a Customer Service Representative who will handle initial customer inquiries related to products and services, providing support and directing calls as necessary. The ideal candidate should have significant experience in customer service, with a focus on problem-solving and independent work.

Skills & Requirements

Must-have

  • Seasoned individual contributor experience
  • Data entry proficiency
  • Internal database usage
  • Technical support eligibility determination
  • Non-technical documentation writing

Nice-to-have

  • Mentoring junior staff
  • Problem analysis skills
  • Cross-departmental communication
  • Senior level functional experience

Key Requirements

  • Two year college degree or equivalent experience
  • Minimum 3 years functional area experience
  • High School Diploma with 5 years functional experience

Work Rights

Not specified

Tailored Resume

Cover Letter