Saleforce Application Manager

Auto Club Enterprises (AAA)

Costa Mesa, CA, US
Base: $145,900.00 - $194,600.00; bonus/equity: inc...
Not specified (potentially hybrid or on-site)
Salesforce service cloud experience
Field service lightning (fsl) expertise
24/7 production support management
Auto Club Enterprises (AAA) is seeking a Salesforce Application Manager to lead technology initiatives for their Emergency Roadside Service. This leadership role requires extensive experience with Salesforce Service Cloud and Field Service Lightning, focusing on system reliability and operational excellence

Job Summary

  • This role leads mission-critical technology powering the 24/7 Emergency Roadside Service operation for millions of AAA members.
  • The successful candidate will own both delivery and operational excellence, ensuring systems maintain 99.9%+ uptime while driving continuous improvement.
  • Employees enjoy stability, growth, and a strong values-driven culture with comprehensive benefits including health coverage, 401(K) match, and pension.

Matching Summary

Match Score: 85

Auto Club Enterprises (AAA) is seeking a Salesforce Application Manager to lead technology initiatives for their Emergency Roadside Service. This leadership role requires extensive experience with Salesforce Service Cloud and Field Service Lightning, focusing on system reliability and operational excellence.

Salary

Base: $145,900.00 - $194,600.00; Bonus/Equity: Incentive program based on performance; Benefits: Health coverage, 401(K) match, pension, tuition assistance

Skills & Requirements

Must-have

  • Salesforce Service Cloud experience
  • Field Service Lightning (FSL) expertise
  • 24/7 production support management
  • Apex and LWC development skills
  • Incident response and outage resolution
  • DevOps and CI/CD pipeline knowledge

Nice-to-have

  • Experience in roadside assistance domain
  • Knowledge of Salesforce Agentforce and AI
  • Strong executive communication skills
  • Hands-on technical leadership style
  • Background in contact center platforms

Key Requirements

  • 10+ years leading engineering teams
  • Proven background in Salesforce development
  • Experience managing high-availability systems
  • Salesforce certifications preferred (Platform Developer I/II, FSL Consultant)

Work Rights

Not specified

Tailored Resume

Cover Letter