The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements
Job Summary
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
This position provides customer service support and resolution of routine problems regarding client's product or services.
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
Matching Summary
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Skills & Requirements
Must-have
customer service support
resolve routine problems
listen attentively
demonstrate empathy
maintain basic knowledge
track and document information
Nice-to-have
offer additional products
work as a team member
pleasant and professional tone
Key Requirements
0 to 3 years of relevant experience
Graduate / Undergraduate in any discipline
Ability to work as a team member, as well as independently