Medicaid Operational Support Team Representative

ncdoi.gov

Base: $57,983 - $101,470; recruitment range: $57,9...
Fully remote
Medicaid program oversight
Nc fast system support
Management consultation skills
The North Carolina Department of Health and Human Services is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations and helping poor North Carolinians achieve economic independence

Job Summary

  • The North Carolina Department of Health and Human Services is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations and helping poor North Carolinians achieve economic independence.
  • The OST Representative provides onsite system support and guidance on the NC FAST case management system to staff within DHHS and county departments, assisting with training, troubleshooting, and improving user proficiency.
  • The State of North Carolina offers excellent comprehensive benefits including health insurance, retirement plans, paid leave, and parental leave, supporting a positive work environment.

Matching Summary

The North Carolina Department of Health and Human Services is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations and helping poor North Carolinians achieve economic independence.

Salary

Base: $57,983 - $101,470; Recruitment Range: $57,983 - $74,939; Benefits: Comprehensive state benefits including health insurance and retirement plans

Skills & Requirements

Must-have

  • Medicaid program oversight
  • NC FAST system support
  • Management consultation skills
  • Program compliance monitoring
  • Training development and delivery
  • Customer service principles
  • Resource management methodology

Nice-to-have

  • Supervisory and coaching skills
  • Mediation and arbitration techniques
  • Adult learning principles
  • Verbal and written communication skills
  • Problem analysis and corrective planning
  • Presentation skills to boards and commissioners

Key Requirements

  • Master's degree and 4 years related experience or Bachelor's degree and 6 years related experience
  • Knowledge of Medicaid program policies and regulations
  • Experience with management and communications skills
  • Ability to use mediation and arbitration strategies
  • Must complete NC FAST training
  • Ability to handle high accuracy and concentration work

Work Rights

Not specified

Tailored Resume

Cover Letter