It Support Analyst 1

12

India
Not specified (assumed to be hybrid based on typical industry standards for it roles).
Microsoft windows os proficiency
Active directory user management
Servicenow ticketing system usage
This job posting is for an IT Support Analyst position at RSM, a leading provider of professional services. The role involves providing first-level technical support for various applications and systems, emphasizing a collaborative and inclusive work environment

Job Summary

  • The role involves providing first-level technical support for applications, networks, platforms, and servers while responding to user inquiries via phone and email.
  • Responsibilities include complete PC setup and deployment for new employees, assigning users to business groups in Active Directory, and performing timely workstation upgrades.
  • The company offers a competitive benefits package, schedule flexibility, and an inclusive culture designed to empower people to realize their full potential.

Matching Summary

Match Score: 85

This job posting is for an IT Support Analyst position at RSM, a leading provider of professional services. The role involves providing first-level technical support for various applications and systems, emphasizing a collaborative and inclusive work environment.

Skills & Requirements

Must-have

  • Microsoft Windows OS proficiency
  • Active Directory user management
  • ServiceNow ticketing system usage
  • PC hardware setup and imaging
  • Network printer installation

Nice-to-have

  • Strong verbal communication skills
  • Ability to multitask effectively
  • Collaborative team environment
  • Patience during stressful situations
  • Experience with vendor coordination

Key Requirements

  • 1-3 years relevant IT or Customer Service experience
  • Associate degree in Information Systems or related field
  • Working knowledge of endpoint security and backup solutions

Work Rights

Not specified

Tailored Resume

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