Call Center Representative

Caliber Public Safety

NV, US
Acd system usage
Resolve customer questions
Maintain insurance service level agreements
Contacts potential and current customers and solicits sales by telephone and provides the highest standard of professionalism and courtesy to resolve customer questions and problems

Job Summary

  • Contacts potential and current customers and solicits sales by telephone and provides the highest standard of professionalism and courtesy to resolve customer questions and problems.
  • Using ACD system to contact existing and potential Caliber customers on matters pertaining to insurance company assignments and estimates, Caliber-generated repair estimates, and customer pay leads.
  • Must be able to listen, identify and qualify customer service and sales opportunities to service our customers' needs in a prompt and professional manner.

Matching Summary

Contacts potential and current customers and solicits sales by telephone and provides the highest standard of professionalism and courtesy to resolve customer questions and problems.

Skills & Requirements

Must-have

  • ACD system usage
  • resolve customer questions
  • maintain insurance service level agreements
  • update business management system
  • listen and qualify opportunities
  • resolve first-tier concerns

Nice-to-have

  • highest standard of professionalism
  • prompt and professional manner
  • customer/client orientation

Key Requirements

  • High School diploma or GED
  • 0-2 years customer service or sales experience
  • Oral communication skills
  • Problem-solving skills
  • Eligible to work in the U.S. with no restrictions

Work Rights

Eligible to work in the U.S. with no restrictions

Tailored Resume

Cover Letter