Customer Service Representative

JCI

Aurora, United States
Base: $16-$18 hourly based on experience; bonus/eq...
Emergency dispatch operations
Alarm monitoring and response
Paid training program
Our Customer Service Agents will serve as Emergency Dispatch Operators, monitoring systems for alarm signals and responding to alarms using the information provided in instruction screens

Job Summary

  • Our Customer Service Agents will serve as Emergency Dispatch Operators, monitoring systems for alarm signals and responding to alarms using the information provided in instruction screens.
  • This position has a built in promotion program that will allow you to earn 2 raises in your first six months and you will be automatically enrolled in a Completion Bonus Program with 3 bonuses in your first year.
  • We provide a fun and interactive five-week paid training program to learn the dispatch operator role and standard operating procedures.

Matching Summary

Our Customer Service Agents will serve as Emergency Dispatch Operators, monitoring systems for alarm signals and responding to alarms using the information provided in instruction screens.

Salary

Base: $16-$18 hourly based on experience; Bonus/Equity: Completion Bonus Program with 3 bonuses in first year; Benefits: Paid training

Skills & Requirements

Must-have

  • Emergency dispatch operations
  • Alarm monitoring and response
  • Paid training program
  • Multiple shift availability
  • Customer service experience
  • Call center experience preferred

Nice-to-have

  • Excellent communication skills
  • Typing speed 20-25 wpm
  • Basic computer application knowledge
  • Ability to work under pressure
  • Strong problem-solving skills
  • Strong organizational skills
  • Strong work ethic

Key Requirements

  • High school diploma or GED preferred
  • Must be 18 years old
  • Minimum six months customer service experience
  • One year or more call center experience preferred

Work Rights

Must be 18 years old

Tailored Resume

Cover Letter