The role serves as a primary client-facing functional lead ensuring successful delivery of Microsoft Dynamics 365 CRM solutions across the full lifecycle
Job Summary
The role serves as a primary client-facing functional lead ensuring successful delivery of Microsoft Dynamics 365 CRM solutions across the full lifecycle.
Candidates must possess deep knowledge of MSD CRM to validate workflows, translate business needs into technical specifications, and act as the first line of support for customer issues.
This position requires strong analytical skills to facilitate workshops, conduct gap analyses, and collaborate with global engineering and operations teams to optimize system performance.
Matching Summary
The role serves as a primary client-facing functional lead ensuring successful delivery of Microsoft Dynamics 365 CRM solutions across the full lifecycle.
Skills & Requirements
Must-have
Microsoft Dynamics 365 CRM expertise
End-to-end requirements analysis
Client-facing functional leadership
Business process mapping skills
Jira ServiceNow Confluence proficiency
Nice-to-have
Call center environment experience
SQL query writing ability
Cross-timezone collaboration
Proactive self-motivation style
Out-of-hours availability flexibility
Key Requirements
Four-year college degree in engineering or related field
Five plus years of hands-on CRM or business analysis experience
Proven track record with Microsoft Dynamics 365 platforms