Customer Support Engineer, Matterport - Tokyo

CoStar Group / Matterport

Tokyo, Japan
Not specified; not specified; benefits include pen...
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Fluent japanese and english communication skills
7+ years in technical contact center environment
Experience with salesforce and jira systems
** CoStar Group seeks a Customer Support Engineer for Matterport in Tokyo, focusing on providing high-quality support to both SMB and enterprise customers. The role involves troubleshooting technical issues, collaborating with cross-functional teams, and contributing to product improvements, all while maintaining high customer satisfaction. **

Job Summary

  • Matterport is seeking a Senior Support Engineer to provide high-touch technical support for SMB and Enterprise customers globally.
  • The role involves collaborating with QA, Product, and Engineering teams to resolve complex issues and improve software quality.
  • Employees enjoy a culture of collaboration with benefits including 18+ days annual leave and comprehensive health insurance.

Matching Summary

Match Score: 75

** CoStar Group seeks a Customer Support Engineer for Matterport in Tokyo, focusing on providing high-quality support to both SMB and enterprise customers. The role involves troubleshooting technical issues, collaborating with cross-functional teams, and contributing to product improvements, all while maintaining high customer satisfaction. **

Salary

Not specified; Not specified; Benefits include pension, health insurance, and 18+ days annual leave

Skills & Requirements

Must-have

  • Fluent Japanese and English communication skills
  • 7+ years in technical contact center environment
  • Experience with Salesforce and JIRA systems
  • Troubleshooting via phone, email, and chat
  • Bachelor's degree or equivalent experience

Nice-to-have

  • 3D space industry knowledge
  • CAD/BIM expertise
  • Linux command line interface familiarity
  • Startup environment adaptability
  • Enterprise customer support experience

Key Requirements

  • 7+ years technical contact center experience
  • Native-level Japanese and business-level English
  • Bachelor's degree required
  • Must reside in Tokyo or adjacent cities

Work Rights

Not specified

Tailored Resume

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