Patient Advocate Ii - Patient Relations

Advocate Health

Wake Forest, North Carolina, US
Base: $25.30 - $37.95; bonus/equity: not specified...
Patient and family resolution
Maintain patient confidentiality
Positive image of the medical center
Identifies concerns, responds to and provides follow-up to ensure patient/family resolution, satisfaction, and documentation for further analysis regarding maintaining/improving quality of care in the institution

Job Summary

  • Identifies concerns, responds to and provides follow-up to ensure patient/family resolution, satisfaction, and documentation for further analysis regarding maintaining/improving quality of care in the institution.
  • Investigates and resolves patient/family problems with Medical Center departments by referral to appropriate departmental supervision.
  • Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.

Matching Summary

Identifies concerns, responds to and provides follow-up to ensure patient/family resolution, satisfaction, and documentation for further analysis regarding maintaining/improving quality of care in the institution.

Salary

Base: $25.30 - $37.95; Bonus/Equity: Not specified; Benefits: Comprehensive suite of Total Rewards

Skills & Requirements

Must-have

  • patient and family resolution
  • maintain patient confidentiality
  • positive image of the Medical Center
  • caring and compassionate environment
  • exceptional interpersonal skills
  • exceptional communication skills

Nice-to-have

  • deal with high stress calmly
  • work with diverse patients
  • team player
  • work independently

Key Requirements

  • Bachelor's Degree in sociology, psychology, communications, or other human relations discipline
  • 3+ years of experience in hospital patient relations or comparable experience
  • Knowledge of medical terminology and Medical Center service lines/chain of command preferred

Work Rights

Not specified

Tailored Resume

Cover Letter