Sr Customer Service Representative

Motionsolutions

Huntsville, AL, United States
On-site
Respond to customer inquiries
Place customer orders
In-depth product knowledge
Motionsolutions is seeking a Senior Customer Service Representative in Huntsville, AL, responsible for responding to customer inquiries, processing orders, and building customer relationships. The role requires strong communication skills, product knowledge, and the ability to guide less experienced staff while ensuring customer satisfaction

Job Summary

  • Under limited supervision, the Senior Customer Service Representative responds to customer inquiries and places customer orders to ensure customer expectations are accurately determined and met.
  • This role has in-depth knowledge of the company's products and services and develops and broadens relationships with customers to fully understand needs and wants.
  • Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

Matching Summary

Match Score: 85

Motionsolutions is seeking a Senior Customer Service Representative in Huntsville, AL, responsible for responding to customer inquiries, processing orders, and building customer relationships. The role requires strong communication skills, product knowledge, and the ability to guide less experienced staff while ensuring customer satisfaction.

Skills & Requirements

Must-have

  • Respond to customer inquiries
  • Place customer orders
  • In-depth product knowledge
  • Build customer relationships
  • Negotiate sale and purchase prices
  • Source products from inventory
  • Determine cost-effective shipping

Nice-to-have

  • Provide guidance to junior staff
  • Maximize profit for the company
  • Drive process improvements

Key Requirements

  • Five (5) or more years of related experience
  • High school diploma or GED

Work Rights

Not specified

Tailored Resume

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