As a Manager of Product Support, you will lead our Product Support department with the goal of driving successful outcomes and long-term customer satisfaction
Job Summary
As a Manager of Product Support, you will lead our Product Support department with the goal of driving successful outcomes and long-term customer satisfaction.
You will be responsible for maintaining best in class SLAs for customer support communication channels, establishing quarterly strategy and corresponding KPIs, and driving operational efficiencies in support.
Tekmetric offers comprehensive health benefits, a 401(k) with employer match, and support for continuing education, fostering a culture where customers and employees win together.
Matching Summary
As a Manager of Product Support, you will lead our Product Support department with the goal of driving successful outcomes and long-term customer satisfaction.
Skills & Requirements
Must-have
Maintain best in class SLAs
Drive operational efficiencies
Manage critical customer escalations
Gather analysis and client feedback
Build customer success programs
Hybrid work model, 3 days in office
Nice-to-have
Empathetic and dynamic leader
Service-first mindset
Honest feedback as fuel for growth
Zendesk experience is a plus
Key Requirements
3+ years leadership experience in customer support