Dematic is seeking an AGV Service Team Supervisor for their Northern Region, located in Acacia Ridge, Queensland. The role involves overseeing the daily operations of the AGV Customer Service team, managing staff, and ensuring customer service satisfaction while offering opportunities for career development within a global leader in automated solutions
Job Summary
This role involves overseeing the daily operations of the AGV Service team in the Northern Region while reporting to the AGV Service Manager.
Candidates will manage service engineers, coordinate work schedules to meet response times, and provide hands-on support for breakdowns and modifications.
The company offers a competitive salary plus super, fully maintained tools of trade, and extensive benefits including fitness passports and study assistance.
Matching Summary
Match Score: 85
Dematic is seeking an AGV Service Team Supervisor for their Northern Region, located in Acacia Ridge, Queensland. The role involves overseeing the daily operations of the AGV Customer Service team, managing staff, and ensuring customer service satisfaction while offering opportunities for career development within a global leader in automated solutions.
Salary
Competitive salary + super; Fully maintained tool of trade; Salary packaging and novated leasing available
Skills & Requirements
Must-have
Minimum 1-3 years supervisory experience
Experience in Customer Service environment
Industrial engineering or maintenance background
Strong communication and leadership skills
Understanding of OH&S requirements
Willingness to travel to customer sites
Nice-to-have
Robotics experience preferred
Financial outcomes understanding
Ability to meet critical deadlines
Experience with modernisation projects
Global APAC region travel availability
Key Requirements
1-3 years as supervisor or project manager
Equivalent industrial engineering or maintenance experience
Strong communication and leadership skills
Understanding of OH&S requirements
Availability to travel predominantly in NSW and QLD