Customer Crisis Business Analyst

Amex GBT

Gurgaon, India
Not specified; not specified; flexible benefits ta...
24/7 coverage with multiple shift rotations.
24/7 shift rotation availability
Sql querying relational databases
Advanced ms excel with vba skills
Amex GBT is seeking a Customer Crisis Business Analyst in Gurgaon, India, to support their Customer Crisis Recovery Program. The role requires strong analytical skills, proficiency in SQL, Tableau, and Excel, with a focus on providing critical information regarding potential threats to travelers

Job Summary

  • The role involves providing critical information and reporting on potential threats to traveling employees and customers within the Customer Crisis Recovery Program.
  • Candidates must be resilient to change management and capable of working independently in a highly visible team handling stressful situations.
  • Amex GBT offers flexible benefits including health insurance, retirement programs, and access to over 20,000 learning courses.

Matching Summary

Match Score: 85

Amex GBT is seeking a Customer Crisis Business Analyst in Gurgaon, India, to support their Customer Crisis Recovery Program. The role requires strong analytical skills, proficiency in SQL, Tableau, and Excel, with a focus on providing critical information regarding potential threats to travelers.

Salary

Not specified; Not specified; Flexible benefits tailored to country

Skills & Requirements

Must-have

  • 24/7 shift rotation availability
  • SQL querying relational databases
  • Advanced MS Excel with VBA skills

Nice-to-have

  • Tableau or Power BI experience
  • Travel industry background preferred
  • Social media fact-finding skills
  • Salesforce platform familiarity
  • Global Distribution Systems knowledge

Key Requirements

  • BE/B.Tech degree required
  • 4-6 years of professional experience
  • Must have sound SQL knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter