The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients, embodying Intermountain values and focusing on establishing collaborative relationships to deliver the highest level of customer/patient satisfaction
Job Summary
The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients, embodying Intermountain values and focusing on establishing collaborative relationships to deliver the highest level of customer/patient satisfaction.
This role ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking-in/out patients, as well as verifying information supplied by patients.
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness.
Matching Summary
The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients, embodying Intermountain values and focusing on establishing collaborative relationships to deliver the highest level of customer/patient satisfaction.
Salary
$17.86 - $23.22; Not specified; Not specified
Skills & Requirements
Must-have
Professional etiquette and communication
Resolving patient needs
Computer literacy
Time management
Critical thinking/situational awareness
Cash management
Nice-to-have
Collaboration / Teamwork
Confidentiality
Customer service
Multilingual skills
Key Requirements
Six months customer service experience
Basic computer skills
Professional manner and strong interpersonal skills
Ability to protect patient privacy and confidentiality