Analista De Operacoes Pl

Pluxee

Not specified; benefits: meal pyss, food pyss, med...
Not specified in the job description.
Experience managing outsourced operations eps
Advanced excel and data analysis tools
Knowledge of sla and tma indicators
Pluxee is seeking a Pleno Operations Analyst who will manage a third-party back-office operation, ensuring performance and strategic alignment between internal teams and service providers. The ideal candidate should have experience with outsourced operations, advanced Excel skills, and the ability to analyze data effectively

Job Summary

  • The role involves acting as a strategic link between internal areas and the outsourced service provider (EPS) to ensure operational balance.
  • Responsibilities include dimensioning operations based on historical data, SLAs, and volume forecasts while monitoring productivity indicators.
  • Pluxee offers a comprehensive benefits package including Meal Pass, Gym Pass, Life Insurance, and Private Pension.

Matching Summary

Match Score: 85

Pluxee is seeking a Pleno Operations Analyst who will manage a third-party back-office operation, ensuring performance and strategic alignment between internal teams and service providers. The ideal candidate should have experience with outsourced operations, advanced Excel skills, and the ability to analyze data effectively.

Salary

Not specified; Benefits: Meal Pass, Food Pass, Medical/Dental Assistance, Life Insurance, Private Pension, PPLR, Culture Pass, Gym Pass, Medicine Subsidy

Skills & Requirements

Must-have

  • Experience managing outsourced operations EPS
  • Advanced Excel and data analysis tools
  • Knowledge of SLA and TMA indicators
  • Capacity planning and headcount forecasting
  • Operational risk monitoring and reporting

Nice-to-have

  • Intermediate English language skills
  • Collaborative profile and strong communication
  • Analytical mindset with problem-solving skills
  • Willingness to drive business impact

Key Requirements

  • Higher education degree in Administration, Engineering, or related fields
  • Intermediate English proficiency (desirable)
  • Proven experience with BPO/outsourced operations management

Work Rights

Not specified

Tailored Resume

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