Engineer, Remote Support

Rockwell Automation

Mayfield Heights, Ohio, United States
Not specified; not specified; benefits: health ins...
Hybrid (in-office presence required on mondays, tuesdays, and thursdays)
Bachelor's degree in electronics or electrical engineering
Troubleshooting logix family products
Experience with controllogix and compactlogix
Rockwell Automation is seeking a Remote Support Engineer to provide technical assistance for their automation products, requiring a Bachelor's degree in a related field and 2+ years of experience in a customer-focused environment. This hybrid role offers flexibility and emphasizes a collaborative and inclusive workplace culture

Job Summary

  • Rockwell Automation is a global technology leader helping manufacturers be more productive, sustainable, and agile.
  • The role involves providing expert technical support for malfunctioning equipment and software across the Logix product family.
  • Employees enjoy a hybrid work schedule with flexible options and comprehensive benefits including health insurance and 401k.

Matching Summary

Match Score: 85

Rockwell Automation is seeking a Remote Support Engineer to provide technical assistance for their automation products, requiring a Bachelor's degree in a related field and 2+ years of experience in a customer-focused environment. This hybrid role offers flexibility and emphasizes a collaborative and inclusive workplace culture.

Salary

Not specified; Not specified; Benefits: Health Insurance, Dental, Vision, 401k, Paid Time off, Parental Leave

Skills & Requirements

Must-have

  • Bachelor's degree in Electronics or Electrical Engineering
  • Troubleshooting Logix family products
  • Experience with ControlLogix and CompactLogix
  • Customer-focused technical support environment
  • Knowledge-Centered Support (KCS) process execution

Nice-to-have

  • 2+ years of experience in industrial automation
  • Background in manufacturing or engineering fields
  • Ability to author technical notes and documentation
  • Strong problem-solving skills for complex systems

Key Requirements

  • Legal authorization to work in the U.S. without sponsorship
  • Bachelor's degree in related engineering field
  • No visa sponsorship provided for this position

Work Rights

Must have legal authorization to work in the U.S.

Tailored Resume

Cover Letter