Hvac Truck Based Customer Resource Coord

Johnson Controls OpenBlue

Sioux Falls, United States
Base: $20.77 - $28.56 hourly; bonus/equity: not sp...
Onsite preferred
Receive and schedule customer calls
Manage technician schedules
Debrief technician activities daily
Johnson Controls OpenBlue is seeking an HVAC Truck Based Customer Resource Coordinator in Sioux Falls, United States. The role involves managing technician schedules, coordinating customer service requests, and ensuring high-quality service delivery while promoting employee wellbeing and development

Job Summary

  • The HVAC Customer Resource Coordinator receives and schedules customer calls for service, managing the schedule of assigned technicians and mechanics to ensure timely completion of tasks.
  • This role involves communicating action plans directly to the customer, ensuring work meets expectations, and resolving or escalating customer inquiries and issues.
  • Johnson Controls offers a competitive pay, paid time off, comprehensive benefits from day one, and extensive training opportunities within a supportive team environment.

Matching Summary

Match Score: 85

Johnson Controls OpenBlue is seeking an HVAC Truck Based Customer Resource Coordinator in Sioux Falls, United States. The role involves managing technician schedules, coordinating customer service requests, and ensuring high-quality service delivery while promoting employee wellbeing and development.

Salary

Base: $20.77 - $28.56 Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package available from day one

Skills & Requirements

Must-have

  • Receive and schedule customer calls
  • Manage technician schedules
  • Debrief technician activities daily
  • Communicate action plans to customers
  • Maintain customer account information

Nice-to-have

  • Collaborative team environment
  • Focus on employee wellbeing
  • Encouraging and collaborative culture
  • Value voice and ideas

Key Requirements

  • High school diploma or equivalent
  • 2-5 years service industry experience
  • Service operations/scheduling management
  • Independent work ability
  • Organizational and attention to detail skills
  • Strong interpersonal communication skills
  • Ability to handle multiple projects simultaneously
  • Prioritize work based on financial impact

Work Rights

Not specified

Tailored Resume

Cover Letter