Customer Experience Advisor | S1 | Retail Banking | Hove Branch

SANTANDER CONSUMER BANK S.p.A

Hove, United Kingdom
Base: £25,000; benefits: £500 annual cash allowanc...
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Customer service experience
Effective communication with customers
Handling day-to-day transactions
** Santander Consumer Bank is seeking a Customer Experience Advisor for their Hove Branch to provide exceptional customer service both in-person and via phone. This role offers a flexible, dynamic work environment and is designed for individuals who enjoy a variety of tasks while contributing to a customer-centric transformation. **

Job Summary

  • Santander is evolving into a technology-driven organisation, driving a customer-centric transformation.
  • You will be responsible for acting as the first point of contact for customers, assisting with transactions, queries, and servicing.
  • Benefits include a starting salary of £25,000, 25 days' holiday, pension contributions, and voluntary healthcare benefits.

Matching Summary

Match Score: 75

** Santander Consumer Bank is seeking a Customer Experience Advisor for their Hove Branch to provide exceptional customer service both in-person and via phone. This role offers a flexible, dynamic work environment and is designed for individuals who enjoy a variety of tasks while contributing to a customer-centric transformation. **

Salary

Base: £25,000; Benefits: £500 annual cash allowance for benefits, 25 days' holiday plus bank holidays, pension contributions, voluntary healthcare

Skills & Requirements

Must-have

  • Customer service experience
  • Effective communication with customers
  • Handling day-to-day transactions
  • Answering customer calls
  • Protecting customers against fraud

Nice-to-have

  • Go above-and-beyond for customers
  • Flexible, can-do approach to work
  • Openness to a broad range of activities
  • Ability to grow and adapt

Key Requirements

  • Proven ability to deliver outstanding customer service
  • Ability to communicate effectively with customers
  • Right to work in the UK

Work Rights

Must have the right to work in the UK

Tailored Resume

Cover Letter