Workplace Experience Lead

Jllcareers

San Francisco, CA, USA
Base: 130,000.00 – 145,300.00 usd py; bonus/equity...
Client service and stakeholder collaboration
Develop and implement experience strategies
Manage soft services operations
The Workplace Experience Lead provides superior client service while overseeing all aspects of experience-focused services on assigned accounts

Job Summary

  • The Workplace Experience Lead provides superior client service while overseeing all aspects of experience-focused services on assigned accounts.
  • This role develops and implements comprehensive strategies for soft services, amenity programming, customer experience training, and operations that create engaging workplace experiences.
  • JLL offers a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Matching Summary

The Workplace Experience Lead provides superior client service while overseeing all aspects of experience-focused services on assigned accounts.

Salary

Base: 130,000.00 – 145,300.00 USD per year; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Client service and stakeholder collaboration
  • Develop and implement experience strategies
  • Manage soft services operations
  • Lead and mentor professional team
  • Develop customer experience training

Nice-to-have

  • Proactive risk identification and transformation
  • Seek client feedback for innovation
  • Leverage business intelligence
  • Adopt best practices
  • Initiative, integrity, and sound judgment

Key Requirements

  • Bachelor's degree in hospitality, business administration, facility management, or related field
  • 10+ years of experience in Soft Services, Facility Management, Operations, commercial real estate, or hospitality industry
  • Proven leadership skills
  • Strong analytical and financial aptitude
  • Excellent verbal and written communication skills

Work Rights

Authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter