Own and implement the end-to-end global complaint process and management system, ensuring appropriate business connection across Amgen
Job Summary
Own and implement the end-to-end global complaint process and management system, ensuring appropriate business connection across Amgen.
Conduct low to medium complexity complaint investigations and evaluate triaged product complaint records to ensure alignment with applicable procedures.
Our award-winning culture is collaborative, innovative, and science based, offering opportunities for professional and personal growth.
Matching Summary
Own and implement the end-to-end global complaint process and management system, ensuring appropriate business connection across Amgen.
Skills & Requirements
Must-have
Global complaint process management
Quality operating standards compliance
Complaint investigation and evaluation
Controlled document review/approval
Nice-to-have
Continuous improvement through market feedback
Collaborative and science-based culture
Decision making using DAI principles
Key Requirements
Master’s degree and 1-3 years Quality experience
Bachelor’s degree and 3-5 years Quality experience
Diploma and 7-9 years Quality experience
Experience in biotech, medical device or pharmaceutical industry