Member Experience Manager

Eosfitness

Cave Creek, Arizona, US
$18.50 - $20.50 usd ph
**
Exceptional customer service delivery
Member concern resolution
Front desk staff training
** EōS Fitness is seeking a Member Experience Manager to enhance customer service and foster member loyalty at their Cave Creek, Arizona location. The ideal candidate will have a background in customer service, particularly within the fitness or hospitality sectors, and will embody the company's core values while managing a team. Key responsibilities include addressing member concerns, training staff, and ensuring a positive gym environment. **

Job Summary

  • Deliver best-in-class service to EōS members and guests, addressing concerns, resolving billing issues, and responding to feedback.
  • Partner with department managers to train, motivate, and develop front desk staff, ensuring a clean, friendly, and well-maintained facility.
  • Embody company core values and inspire the team to uphold the company's culture and deliver on the core purpose of creating loyal, lifelong fans.

Matching Summary

Match Score: 75

** EōS Fitness is seeking a Member Experience Manager to enhance customer service and foster member loyalty at their Cave Creek, Arizona location. The ideal candidate will have a background in customer service, particularly within the fitness or hospitality sectors, and will embody the company's core values while managing a team. Key responsibilities include addressing member concerns, training staff, and ensuring a positive gym environment. **

Salary

$18.50 - $20.50 USD

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Member concern resolution
  • Front desk staff training
  • Facility cleanliness and maintenance
  • Online reputation management

Nice-to-have

  • Model core values
  • Inspire team culture
  • Proactive member engagement

Key Requirements

  • Proven customer service or front-line leadership experience
  • Fitness, hospitality, or service industry experience preferred
  • Proficiency with fitness management software
  • CPR certification required within 30 days
  • Must pass background check

Work Rights

Not specified

Tailored Resume

Cover Letter