Senior Audience Support, Firefly

Adobe Media and Data Science Research (MDSR) Laboratory

San Francisco, United States
Base: $94,100 -- $172,700 annually; bonus/equity: ...
Hybrid
Adobe firefly real-world workflows
Active credible presence creator communities
Public product conversations
This role ensures Adobe users on social media feel seen, heard, and supported by answering product questions in real time and clarifying confusion before it spreads

Job Summary

  • This role ensures Adobe users on social media feel seen, heard, and supported by answering product questions in real time and clarifying confusion before it spreads.
  • Our Audience Support Specialists are working creators who understand real workflows because they’ve lived them and speak to our users with clarity and credibility.
  • We actively support continued creative practice and professional presence because that credibility strengthens the entire team and we operate as both visible public product experts and trusted bridges between creators and Adobe.

Matching Summary

This role ensures Adobe users on social media feel seen, heard, and supported by answering product questions in real time and clarifying confusion before it spreads.

Salary

Base: $94,100 -- $172,700 annually; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Adobe Firefly real-world workflows
  • active credible presence creator communities
  • public product conversations
  • translate complex workflows
  • troubleshoot publicly with judgment
  • publish proactive tutorials

Nice-to-have

  • authentic creator perspective
  • enterprise community mechanics
  • continued creative practice
  • curiosity developing community management skills

Key Requirements

  • 7+ years excellent judgment public conversations
  • comfort operating fast paced environments
  • ability communicate clearly empathetically
  • experience engaging publicly for brand or product community

Work Rights

Not specified

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