Customer Investigations Agent

Worldpay Inc

Manchester, United Kingdom
Remote
Customer facing query resolution
Debt balance inquiries
Internal partner collaboration
Join the ever-evolving Global Collections Team to help unleash the potential of every business

Job Summary

  • Join the ever-evolving Global Collections Team to help unleash the potential of every business.
  • Handle customer-facing queries, investigate debt balances, and resolve issues with internal partners.
  • This role offers a competitive salary and benefits, with opportunities to support charities and give back to the community.

Matching Summary

Join the ever-evolving Global Collections Team to help unleash the potential of every business.

Skills & Requirements

Must-have

  • Customer facing query resolution
  • Debt balance inquiries
  • Internal partner collaboration
  • Bank trace and proof of payment requests
  • MI and customer education
  • High volume, fast-paced environment
  • MS Office proficiency (Excel)
  • Strong analytical skills
  • Attention to detail
  • Prioritization and deadline delivery
  • Managing multiple queries
  • Root cause analysis
  • Adaptability to changing priorities
  • Strong written and verbal communication

Nice-to-have

  • Understanding of payment processing
  • Payments industry experience
  • Acquiring industry experience
  • Debt/Collections industry experience
  • Finance industry experience
  • Experience with payment/banking systems

Key Requirements

  • Customer service experience
  • High level of analytical skills
  • Able to prioritize and deliver to deadlines
  • Able to manage multiple queries at one time
  • Ability to look beyond the numbers to identify issues, anomalies and understand root cause
  • Adaptable to changing priorities and requests
  • Strong written and verbal communication skills

Work Rights

Not specified

Tailored Resume

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