Technical Sales Success Advocate

GLOBAL PAYMENT HOLDING COMPANY

Technical support for sales professionals
Handle multiple communication avenues
Resolve reported incidents and requests
The IT Sales Support Technician is a customer centric role responsible for providing technical support to Heartland sales professionals and related enterprise applications, account provisioning, access requests, access issues, hardware, software, and operating systems

Job Summary

  • The IT Sales Support Technician is a customer centric role responsible for providing technical support to Heartland sales professionals and related enterprise applications, account provisioning, access requests, access issues, hardware, software, and operating systems.
  • The primary responsibilities include handling multiple communication avenues for support requests to quickly and effectively resolve reported incidents and requests.
  • Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service.

Matching Summary

The IT Sales Support Technician is a customer centric role responsible for providing technical support to Heartland sales professionals and related enterprise applications, account provisioning, access requests, access issues, hardware, software, and operating systems.

Skills & Requirements

Must-have

  • Technical support for sales professionals
  • Handle multiple communication avenues
  • Resolve reported incidents and requests
  • Basic knowledge of supported products
  • One call resolution for inquiries
  • System navigation assistance

Nice-to-have

  • Customer centric role
  • Dynamic team environment
  • Energetic attitude promoting teamwork
  • Handle sensitive customer issues confidentially
  • Build and maintain relationships

Key Requirements

  • High School Diploma required
  • 2 years of practical experience in an IT support role
  • Proven team player with outstanding interpersonal and communication skills
  • Ability to manage multiple issues at one time

Work Rights

Not specified

Tailored Resume

Cover Letter