Order Management Specialist (french Speaking)

ABB UK

Budapest, Hungary
Hybrid
French language fluency
English language proficiency
Customer complaint handling
You will be responsible for managing and resolving customer complaints related to orders from our Customers in France, leveraging strong customer service and complaint-management skills

Job Summary

  • You will be responsible for managing and resolving customer complaints related to orders from our Customers in France, leveraging strong customer service and complaint-management skills.
  • The role involves managing end-to-end complaint handling, maintaining direct communication with customers, tracking shipments, and collaborating closely with multiple ABB functions.
  • ABB offers a stable employment, individual development and training opportunities, and an outstanding benefits package including corporate laptop and phone, cafeteria, premium health insurance, and home office support.

Matching Summary

You will be responsible for managing and resolving customer complaints related to orders from our Customers in France, leveraging strong customer service and complaint-management skills.

Skills & Requirements

Must-have

  • French language fluency
  • English language proficiency
  • Customer complaint handling
  • Salesforce and SAP
  • End-to-end complaint management
  • Proactive customer communication

Nice-to-have

  • Solution-oriented mindset
  • Adaptable in fast-changing environment
  • Cross-functional collaboration
  • Additional European language

Key Requirements

  • Fluent in French
  • Good command of English
  • Valid Hungarian work permit/VISA

Work Rights

Valid Hungarian work permit/VISA

Tailored Resume

Cover Letter