Manage reporting, budgets, expenses, and inventory control
The Sales & Service Lead is integral to elevating the guest experience by ensuring targets for engagement and guest education are met
Job Summary
The Sales & Service Lead is integral to elevating the guest experience by ensuring targets for engagement and guest education are met.
This role requires analyzing reports to strategize, delivering results, and supporting action plans that focus on deficient areas and growth opportunities.
As a People Leader, the incumbent will lead by example, inspire staff in daily operations, and foster a service-lead environment on the sales floor.
Matching Summary
The Sales & Service Lead is integral to elevating the guest experience by ensuring targets for engagement and guest education are met.
Skills & Requirements
Must-have
Lead exceptional guest experience on the floor
Analyze reports to strategize and deliver results
Manage reporting, budgets, expenses, and inventory control
Support team members through feedback and coaching
Develop workforce solutions for sales floor coverage
Nice-to-have
Strong business acumen leveraging metrics
Dynamic movement on retail floor
Partner with Operations and Visual Manager
Build client relationships daily
Create a sanctuary environment
Key Requirements
Experience in retail leadership or management
Ability to analyze sales reports and data
Proven track record in team coaching and development