Guest Services Manager At Travel / Tourism

Harbour Plaza Hotels & Resorts

Not specified; discretionary bonus; comprehensive ...
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Front line guest services
Resolve guest complaints
Maintain smooth relationships
** Harbour Plaza Hotels & Resorts is seeking a Guest Services Manager with at least 5 years of hotel operations experience to ensure high-quality front-line guest services and maintain effective communication between management and guests. The role requires strong interpersonal skills and fluency in English, Cantonese, and Mandarin. **

Job Summary

  • To represent management and take charge of situations and make necessary decisions in the absence of the Department heads.
  • To provide and ensure efficient and quality front line guest services at all time.
  • Benefits will be offered: 5-day work week, daily 8.5 working hours plus meal break, discretionary bonus, compassionate leave, marriage leave, comprehensive family medical insurance, dental plan, insurance plan, free duty meal, and education subsidies.

Matching Summary

Match Score: 75

** Harbour Plaza Hotels & Resorts is seeking a Guest Services Manager with at least 5 years of hotel operations experience to ensure high-quality front-line guest services and maintain effective communication between management and guests. The role requires strong interpersonal skills and fluency in English, Cantonese, and Mandarin. **

Salary

Not specified; Discretionary bonus; Comprehensive family medical insurance, Dental Plan, Insurance Plan, Free Duty Meal, Education Subsidies

Skills & Requirements

Must-have

  • Front line guest services
  • Resolve guest complaints
  • Maintain smooth relationships
  • Opera system knowledge

Nice-to-have

  • Friendly and guest oriented
  • Work independently under pressure
  • Strong analytical skill

Key Requirements

  • Minimum 5 years hotel operations experience
  • At least 2 years supervisory level
  • Good command in English, Cantonese and Mandarin
  • Degree or Diploma holder

Work Rights

Not specified

Tailored Resume

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